How Double Glazing and Conservatory Ombudsman Scheme Can Help You?
Perhaps, everyone would agree that a house is one of the most valued possessions one can ever have. Thus, it is imperative that you take the necessary measures in taking care of your house. And in taking care of your priced property, there is also a need to look into the various factors that affect its condition. For instance, if you have availed of double glazing or conservatory services, you need to make sure that you get the right kind of service since you are going to invest an amount of money into it. Unfortunately, certain problems may arise when the contractor you chose is not the right one.
In problems like these, you need to have a protection as a homeowner who has invested much on your property. In the aspect of having a problem with the service you’ve got related with double glazing or conservatory, you can seek help from certain groups or institution specializing in these cases. As a homeowner, you can rely on the Double Glazing and Conservatory Ombudsman Scheme (DGCOS).
DGCOS can protect homeowners who have availed the services of a DGCOS accredited service provider. Consumers can receive certain forms of protection such as deposit protection, 10 years guarantee, free advice line, insurance backed guarantee, accredited installers, and ombudsman protection.
Why do you need an ombudsman?
An ombudsman refer to someone who can help you address a complaint about a body or organization in case you feel you have been treated in an unfair manner that made you suffer from a financial loss. An ombudsman is most likely the one who will take the necessary steps in investigating the complaint.
Now, services given concerning Double Glazing and Conservatory can now be handled by an ombudsman, which could be through DGCOS. There are actually a number of Ombudsman Schemes within UK. The Ombudsman can help consumers save money and ensure the integrity of the industry itself.
Basically DGCOS aims to uphold the quality of specialist installation enterprises within UK through promoting best practices among its accredited business for the benefit of both the consumers and serious business owners. Without asking for a fee, DGCOS can give consumers a mechanism to file a complaint against contractors that gave them unfair and low quality service. However, every complaint must go through a thorough investigation. Aside from serving as a grievance desk for consumers, DGCOS also assists the accredited businesses since it serves as a mediation party between the two parties making resolution more feasible.
Stonehouse Corinium as a founding member
Stonehouse Corinium is one of the founding members of DGCOS promoting high quality double glazing and conservatory products and services within UK. Because of this, consumers can have a long list of benefits that accredited installers offer.
The consumers can take advantage of having deposit protection insurance, a comprehensive written guarantee on the workmanship, insurance backed guarantee that could protect the original guarantee, conciliation, mediation, and arbitration procedures without charge, free inspections of the disputed installations, and access to the DGCOS Compensation Fund to be decided upon by The Ombudsman.